TRANSFORMATION

After a series of production outages the client recognised the need to review and transform its testing capability.

 

Dragonfly was engaged to undertake a test capability assessment and define and implement the subsequent transformation roadmap.

CLIENT PROFILE

  • Leading global insurer

  • Production impact from live incidents due to weaknesses across the test lifecycle

  • Recognition of a lack of test maturity and standardized testing practices.

SOLUTION

  • Utilization of the proprietaryDragonfly assessment method (TestBank 3rd ) to undertake an end-to-end test capability review

  • Analysis of test practices via structured interviews and asset reviews

  • Identification of key gaps and improvement areas

  • Definition of a target test model and associated roadmap with prioritized actions

  • Amended Dragonfly target test model to address the identified gaps and needs

 

  • Mapped the journey from ‘as is’ capability to target test model, providing an appropriate selection of work packages from our transformation asset library

  • Implementation of a phased transformation of test practice, amending Dragonfly test artefacts and assets and rolling out the required changes.

OUTCOME

  • A solid foundation for testing, namely: a benchmarked set of testing standards, ISO-29119-aligned processes and artefacts, formalised test governance and control, an agreed set of KPIs and dashboard and a communications strategy

  • Standardized framework for test delivery and further test transformation (ISO 29119 aligned)

  • Closer collaboration between test and project teams

 

  • Improved test visibility, communication and stakeholder management across the organisation

  • New quality-gating procedure to provide test auditability

  • Increased vendor performance; measurable against revised contracts incorporating tracked KPIs/SLAs

  • Reduction in production incidents and projects de-scoped from Release schedules.